N-01 · Perspective
5 min read
The constraint is rarely where the complaints are loudest
Attention gathers at the noisiest station. Capacity is usually lost somewhere quieter, and earlier.
Notes
These are written positions, not research. They contain no survey data, no benchmark set and no proprietary statistics, because we have not conducted studies that would support any. Where a claim rests on judgement, it is written as judgement.
N-01 · Perspective
5 min read
Attention gathers at the noisiest station. Capacity is usually lost somewhere quieter, and earlier.
N-02 · Note
4 min read
A capacity figure that cannot be traced to an observation is a negotiating position, not an input to a capital decision.
N-03 · Perspective
5 min read
The change was real. What was missing was the management system that would have noticed it slipping.